Privacy Policy

This Privacy Policy outlines Hug Chair Store practices regarding information collected from users who access our website at www.hugchairstore.com or otherwise share personal information with us .

Grounds for Data Collection

Processing your personal information—defined as any data that may reasonably identify you—is necessary for fulfilling our contractual obligations, delivering high-quality seating and furniture products, supporting our legitimate business operations, and ensuring compliance with relevant legal and financial regulations. By using the Site, you consent to the collection, storage, processing, and disclosure of your personal information as outlined in this Privacy Policy. We encourage all Users to read this policy carefully and make informed decisions.

What Information We Collect

We collect two types of information from our Users:

Non-personal Information: This includes unidentified and non-identifiable data collected during site usage, such as browser type, device type, language, IP address, access time, and site activity (e.g., page visits, clicks).
Personal Information: This includes data that can directly or indirectly identify you, such as your name, email, phone number, shipping address, purchase history, and device identifiers. This information may be collected through forms, checkout pages, customer service, or promotions.

How We Receive Information About You

We receive your personal data in several ways: when you provide it during account creation or checkout, when you use or browse our Site, or through trusted third-party services like analytics tools or public databases. This allows us to personalize your shopping experience and ensure secure transactions.

Use of Information

We do not rent, sell, or share your information with third parties except as described in this Privacy Policy. Your information is used to:

Process and fulfill your orders
Provide customer service and support
Communicate product updates and promotions
Improve our website functionality and marketing efforts
Meet legal and regulatory obligations

We may share data with our affiliates, service providers, and legal authorities when required.

User Rights

You have the right to access, correct, or delete your personal information, as well as restrict or object to our processing of your data. You may also request a copy of your data in a portable format. Some requests may be subject to legal or operational limitations. To exercise your rights, contact us at customer@hugchairstore.com.

Retention

We retain personal data as long as necessary to provide our services and fulfill the purposes outlined here, including legal and transactional requirements. For example, order history and customer communications are stored securely for recordkeeping and support purposes.

Cookies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze traffic, and show relevant ads. These include:

Session cookies – temporary, used during a browsing session
Persistent cookies – used to save settings between visits
Third-party cookies – used for analytics and advertising (e.g., Google Analytics)

You can disable cookies in your browser settings, but some features may not function properly as a result.

Third-Party Data Collection

This Privacy Policy does not apply to third-party websites linked from our Site. Interactions with those sites are governed by their own privacy policies. Please review them before sharing any information.

How We Safeguard Your Information

We use industry-standard administrative, physical, and technical safeguards to protect your data. While no system can guarantee absolute security, we are committed to preventing unauthorized access, misuse, or loss of your personal information.

Transfer of Data Outside the EEA

If we engage service providers located outside the European Economic Area, we ensure your data is protected through appropriate legal frameworks, such as standard contractual clauses or adequacy decisions.

We may partner with advertising platforms to show you relevant ads based on your browsing behavior. Technologies such as cookies may be used for this purpose. You can learn more and opt out via industry-standard tools provided by organizations like the NAI or DAA.

Marketing

With your consent, we may use your personal information to send newsletters, offers, and product announcements related to comfort seating and furniture. You can unsubscribe at any time using the link in our emails. Please note that transactional emails (order confirmation, shipping updates) will still be sent.

Corporate Transactions

If Hug Chair Store is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to the terms of this Privacy Policy.

Minors

Our Site is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us at customer@hugchairstore.com, and we will take appropriate action.

Updates or Amendments

We may update this Privacy Policy from time to time. All changes will be posted on this page, with the “Last modified” date updated. Continued use of the Site after changes are posted signifies your acceptance of the revised policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at:

Email: customer@hugchairstore.com